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Privacy Policy
DraftKings Casino operates under licences issued by the New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, Michigan Gaming Control Board, Connecticut Department of Consumer Protection, West Virginia Lottery Commission, and iGaming Ontario.
Information we may collect
When you use a casino website, we may collect information that identifies you, relates to your account or helps us operate the services. The information collected depends on how you interact with the website, the services you use and the choices you make. We seek to collect information that is reasonably needed for these purposes and do not seek personal information that is unrelated to operating, securing or improving the services.
Account and identity details
This may include your name, date of birth, contact details, username, account preferences and information needed to maintain your player account. We may also collect information about your communications with us, including questions, complaints, requests and other support interactions. Details supplied when you register or update an account should be accurate and kept current.
Verification information
To help confirm identity, protect accounts and meet applicable requirements, we may request verification information and documents. These may include identity documents, evidence relating to age or residency, and information needed to understand the source or ownership of funds where appropriate. We handle these materials with care and limit their use to legitimate verification, security, compliance and support purposes.
Payment and transaction records
We may receive details about deposits, withdrawals, wagers, account balances, payment methods and other transactions. We do not necessarily receive or store complete payment card details where payment processing is performed by a separate payment provider. Transaction information may still be retained so that we can operate the account, investigate activity, provide support, resolve disputes and meet legal and compliance obligations.
Device, technical and usage information
When you access the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, access times, referring pages and interactions with the website. We may also collect information about connection performance, errors and security events. This helps us keep the website functioning, understand general usage and identify unusual or unauthorised activity.
Cookies and similar technologies
We may use cookies and similar technologies to remember settings, keep you signed in, support security, understand how the website is used and improve the player experience. Some cookies may support communications, measurement or relevant advertising where permitted. You can manage or block cookies through your browser settings. Disabling certain cookies may affect website features, account access or the way services operate.
How and why we use information
We use personal information for clear business, operational, security and compliance purposes. The purposes may include running your account, providing casino services, processing transactions, supporting players and meeting obligations that apply to online gambling services.
- Creating, administering and securing your player account.
- Providing casino services, processing requests and recording account activity.
- Processing deposits, withdrawals and other payment-related transactions.
- Confirming identity, age, eligibility and account ownership.
- Conducting anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support, responding to enquiries and resolving complaints.
- Maintaining, testing and improving the website, systems and services.
- Sending service messages, account notices, security alerts and other necessary communications.
- Sending marketing communications where permitted and where any required consent has been provided.
- Meeting legal, regulatory, tax, record-keeping and responsible gambling obligations.
- Protecting the rights, property, safety and security of players, the website and other people.
We may process information where it is necessary to provide a service you request, operate and secure the account, comply with a legal obligation, prevent misuse, protect legitimate interests or rely on your consent where consent is required. If you do not provide information that is necessary for account creation, verification, payments or legal compliance, we may be unable to provide some or all services.
We do not use personal information for purposes that are unrelated to the reasons for which it was collected unless permitted by law or you have otherwise agreed. Where practical, we may use aggregated or de-identified information for reporting, analysis, research and service improvement. Information in this form is intended not to identify individual players.
Marketing preferences can generally be changed through the options provided in a communication or by contacting us. Choosing not to receive marketing messages will not normally prevent us from sending important account, transaction, security or service communications.
Sharing, security and retention
We may share relevant information with service providers and professional advisers that help us operate the website and provide services. These parties may support identity verification, payment processing, fraud prevention, technology, hosting, customer support, communications, analytics, security and record management. They should only handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where reasonably necessary to comply with legal or official requests, respond to court or dispute processes, protect players or other people, investigate suspected fraud or unlawful conduct, enforce applicable terms, or protect the website and our rights. If the business or its services change ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.
Some service providers may process information outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling. International processing may mean that information is subject to the laws of the country where it is processed.
We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication, monitoring, encryption or other security practices appropriate to the information and the risks involved. No website, system or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.
We retain personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable requirements.
If we become aware of a privacy or security incident that is likely to cause serious harm, we will respond in accordance with applicable requirements, including taking steps to contain, assess and address the incident and providing notifications where required.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security considerations, or records that must be retained. We will consider each valid request fairly and explain any applicable limitations.
- Access: you may ask for access to personal information we hold about you and, where appropriate, information about how it is used or disclosed.
- Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: you may ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for legal, security, dispute or compliance purposes.
- Marketing consent: you may withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. This will not generally stop essential account, transactional or security communications.
To exercise your rights or make a privacy or data request, contact support@draftkingscasino.win. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable information to verify your identity before providing access, making a correction, deleting information or taking another action. This helps protect accounts and prevents information from being disclosed to the wrong person.
We aim to respond to valid requests within a reasonable period and in accordance with applicable requirements. If a request cannot be completed, we will generally explain the reason, unless we are not permitted to do so. You may also contact us about concerns regarding the way your information has been handled. We encourage players to raise privacy questions with us first so that we can review and address them.
Children and account eligibility
The services are intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from people who are not eligible to create or use an account. If you believe that information has been provided by an ineligible person, contact us so that the matter can be reviewed.
Changes to this policy
We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on this page, with the effective date or other notice where appropriate. Players should review the policy periodically. Continued use of the services after an update may be subject to the revised policy, to the extent permitted by law.